Thanks Dr. House For Showing Me Today's Customers are Lab Rats

I've come to the conclusion that in order to make it in customer service you need to have the attitude like Dr. House, 95% of customers are rude and crude. Customers are spoiled. Customers say with their mouth that they are happy to speak to someone that speaks English and then proceeds to talk to customer service reps like they are lower than a pregnant snail. They spit out information a mile a minute, get upset when you ask for them to repeat their information. I realize we live in a very spoil environment when it comes to this type of job and I wouldn't wish this job on anyone.

I'm realizing that most customers are sheep. They want to do things their way even when you have clearly explained the rules and polices. I love the customers (know I don't, it's sicken every time) when asking "And you're paying for this with a MAJOR credit card and not a debit card, correct?" People know the difference between a major credit card and a debit card and yet people love to try and play on your intelligence.

I hate when people do that.

This should be a simple job. A customer calls and they should know when and where they wish to pick up their vehicle. You ask them a time: "In the morning." How much clearer can I be when asking, "What time are you going to pick your vehicle?" If you were having a friend to pick you up would you tell them, "just pick me up in the morning."? Now imagine going through for 8 hours...a day. Not only that but having a boss constantly telling you on one hand, "Get them on and off the phone" while at the same time you're need to build a rapport with them.


Many companies care nothing for their employees in this type of work. Long gone are the days of "treat me the way YOU wish to be treated." If you work in this environment you have to get that through your head right away. Forget having thick skin, just keep in mind as Dr. House would say, "They're morons". Sounds cruel? Sounds means? Let's see...

If you are asked what time you're picking up a card and you don't know what time or you refused to tell the agent time...you're a moron

If an agent has made it clear that you can only use a major credit card when renting from an airport location and you persist on trying to debate the reasons why you should be able to use a debit card...you're a moron

If you call a agent a idiot because your flight gets in after our branch is closed...you're a moron.

So many other "moron" moments I have with customers I've lost count. But one thing for sure, until the time I move on to greener pastures, I will view them as "test subjects" because that is how 95% of so called customers carry themselves as lab rats, not humans.

Sad to say but true to life. Thanks Dr. House for putting this in perspective for me.