"Due to staffing needs, 9/5 is denied. Please resubmit request for 9/4."
What that nonsense means is that they are going to overstaffed and when the weekend hits if they don't need anyone then they well ask if you wish to leave early which means you will not get paid for the entire day.
This is a billion, not million, BILLION dollar company that could have it set up where people could work rotating weekends. This is a company that could pay much more than they do but in the end as long as the share holders are happy, screw the grunts that make the company the money. At first I was angry but then I turned it on myself. I remember a line from one of my favorite television show, NCIS. Agent Gibbs was told, "When you get a direct order there are two things a Marine can do: obey the order or retire."
I'm going to choose the latter
I'm not worry about one of them reading this because number 1) As long as I don't name the company they can't say I'm slandering them 2) with the way their websites are designed they really don't know jack about the social medium and 3) their business ethics are so far out of whack it would put child labor laws and sweatshops to shame.
I'm tired dealing with "entitlement" aka spoiled customers who want information on car rentals but don't want to give you the proper information and then get upset when asking for dates, times. I'm tired of dealing with people who can barely speak English and have a conniption when asking to repeat their information. Tired of dealing with 30 minute lunches (what is a 30 minute lunch any way, that's inhumane if you ask me.) I hate dealing with being told I don't sound, "lively enough" on the phone when talking to customers. I know this about the customer service game; either you have to have a woman's voice or be a woman in order to score really high points and even then it's a challenge for some women because the "Quality Service" bar is getting moved all the time.
Today, after I finish my work out and try and stay on a schedule (the weight I have gained sitting at home is unbelievable. eeeyuck), I will come home, shower and begin my search for new employment. I'm going to search as if I'm unemployed, I'm going to try and come up with a cover letter (or find a cover letter guide) to let people know I want to do a 180 degree in regards to a job. I'm going to get back into listening to audio books by Zig Ziglar and other people that inspire me to be my best. Most of all I'm going to look inside of me and tell myself everyday, "You're better than this."
Today is the I stop saying, "It's a "Race thing." Some of that may play a part of it but really it's all on me because to be honest, I don't like dealing with people full time when it comes to customer service. I've come across the gambit of "entitlement" customers from all walks of life and it's not a "Race thing", it's a humanity thing. Our society has kicked the golden rule to the curb which is, "Treat a person the way YOU wish to be treated." I understand that people have bad days from time to
Since being connected to Twitter I have met some of the coolest people from different races and I have come to the conclusion that people make the choice of being courteous and kind. One thing I've missed out on being frustrated with my job is that all of the people that I have never met are willing to help just for the asking and I would do the same for them.
So, no more focusing on the bad in how I am treated, only on the good that surrounds me: my wife, my geek brother Luis and the wonderful people that I follow and that follow me on Twitter because in the end, if people know you are trying to help yourself, people don't mind giving you a hand up.
Great blog post, bro!
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